Cancellation/Refund Policy

Specify the timeframe during which customers can cancel their orders without incurring any fees. For example, customers may be allowed to cancel up to 24 hours before their scheduled pickup time. Cancellation Process:
Detail how customers can cancel their orders, whether through an online account, email, or phone call. Provide clear instructions on whom to contact and the information needed to cancel an order effectively. Refund Eligibility:
Outline the circumstances under which customers are eligible for a refund. Specify if full or partial refunds are offered based on the timing of the cancellation or other factors. Refund Process:
Explain the steps customers need to follow to request a refund. Provide information on the timeline for processing refunds and when customers can expect to receive their funds back. Refund Method:
Clarify the method by which refunds will be issued, such as back to the original payment method or as store credit. If refunds are issued via the original payment method, provide an estimate of how long it may take for the funds to appear in the customer's account. Exceptions and Limitations:
Identify any situations in which refunds may not be granted, such as if the cancellation falls outside of the designated window or for certain types of orders. Provide examples of non-refundable fees or charges, such as processing fees or special service fees. Policy Updates:
State that the cancellation and refund policy is subject to change and provide information on how customers will be notified of any updates. Encourage customers to review the policy periodically for any changes or amendments. Customer Support:
Offer contact information for customer support to address any questions or concerns about cancellations and refunds. Ensure that customer service representatives are trained to assist customers with cancellation and refund inquiries effectively.
All such refunds will be processed based on the mode of payment and either we or the approved payment gateway will credit your refunds directly to your debit/credit card or online accounts or provide you with a cheque in this regard. Refunds will be subject to the following terms:
Orders paid online will be refunded within 7-8 working days through the online account or via cheque, depending on the then current circumstances as determined by us.
Cash on Delivery payments, will be refunded via cheque.